| Description: |
 We are looking for an Administrator Assistant to work part time at Filton Airport, Bristol. This role will be 20 hours a week, days and hours are negotiable. This is also a fixed term contract role until the end of December 2012, as the airport is closing then. Purpose: To ensure compliance with the agreement between BAE Systems and the IFM Teams at Filton AAH/Airfield and Weybridge sites for the delivery of the estate maintenance. This is to be achieved in collaboration with all parties concerned, and in a professional and enthusiastic manner. Principle Accountabilities: *To receive and action all requests for services in accordance with the site procedures. To answer all calls in a professional, constructive and enthusiastic manner. To record and process all information received. *To assist in allocation of work to the appropriate engineer/handyman, track progress of all allocated jobs and ensure completion time meets with the priority code allocated to it. *To check and report to site supervisor, all works outstanding at the end of the week. *To maintain the Additional Works Register, raising, logging and tracking all additional works from inception through to final invoice. *To provide assistance and cover during busy periods, holidays or periods of absence. *Assist in compiling technical, operational and financial reports. *Maintaining the site office stationary stock and arranging replenishments as required. *Responsible for the general housekeeping of the office reporting any defects or discrepancies. *To carry out booking-in arrangements for contractors and day-visitors. *To process and record all Annual Leave requests and Overtime sheets for site operatives. *To process and record sickness, absence and Return to Work Interview forms for site operatives *To obtain quotes from our sub-contractors and to raise and issue purchase orders as directed. Qualifications and Experience and Personal Specification: *Will have training and good IT skills in operating various IT systems including MS Office, JDE, MS Project and maintenance databases. *Will have a good level of interpersonal, relationship, communication and presentation skills. *Smart and presentable appearance with an impressionable and enthusiastic approach. Character:*Must be able to show 5 main scales of service character:- Agreeableness, Stability & Adaptability, Sociability, Emotional Intelligence, Drive & Ambition. Behaviour & Communication:*Complete work with pride to the best of ability and to specification every time showing effective workload prioritisation*Professionalism at all times showing a positive and proactive attitude to colleagues and customers*Give full attention to task and customer in hand whilst striving for the least disruption for customers as possible*Awareness of environment around you or colleagues and customers keeping work safe, clean and tidy at all times*Emotional intelligence and empathy - able to read difficult situations and take appropriate action or give appropriate information and explanations*Work efficiently - right tools, right method, right first time*Actively look for and find ways to give our customers great experiences*Listen and act upon feedback from customers and colleagues positively*Excellent ongoing communication with colleagues and customers at all times e.g. taking responsibility, setting correct expectations, delivering on promises, conflict resolution and follow-up checks
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