| Description: |
 We are currently recruiting for a Helpdesk / Contract Administrator to join our client site in Speke, Liverpool. Purpose; To act as a focal point for all Helpdesk matters on site relating to a site based facilities contract. Responsible to: Account ManagerLocation: Speke, Liverpool Principle Accountabilities: *To raise work orders as directed by the on site team in relation to the contract*To raise work orders as directed by the client*To produce Agility reports inline with the contracts requirements*To maintain and update both manual and computer records relating to areas for which EMCOR are responsible*To prepare and issue predefined reports which form part of the contract which include customer's internal reports*To set up, administer and ensure all relevant quality management system documentation is maintained and amendments incorporated and adhered to.*To carry out data entry for all near miss reporting and incident reports.*To provide a professional helpdesk function including:◦To monitor SLA performance for PPM and reactive tasks and notify management of any exceptions◦To take ownership of the CMMS system and ensure that overdue or at risk jobs are updated / closed◦To ensure that assets are added or removed from and to the CMMS correctly◦To chase out paperwork from engineers files and store correctly◦To make bookings for the opticians◦To manage bookings for meeting rooms and auditorium◦To book catering for the meeting rooms◦To ensure that clients are contacted with feedback*To undertake general office duties relating to the contracts including:◦Correspondence and filing◦Minutes of meetings◦Preparation of reports and documents◦Updating of electronic records◦Updating of electronic records◦Telephone call handling◦Material ordering and administration◦Subcontractors administration◦Production of valuations and presentations of results◦Contract renewal documentation◦Attending meetings to resolve problems◦Production of short range plan information*To enable full audible trails with, for example but not limited to, invoices, timesheets, material orders, delivery notes*To be responsible for the commercial support on various contracts through to final account. Qualifications and Experience:*Proven experience within an FM Helpdesk role*Good IT skills including Microsoft Office, especially Excel.*Must have good interpersonal and communication skills*Attention to detail*Ability to plan and organise. Benefits:Company Pension Scheme - AXA PPP after 6 months - 25 days holiday + benefits
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