| Description: |
 Our client in the UK is one of the most experienced specialist mechanical and electrical engineering and facilities services companies, with more than 100 years of experience.Our client provides a total life cycle of care for a facility, including the design, build and installation of mechanical and electrical systems, then the ongoing maintenance of these services and the provision of integrated facilities management.Based in the Hatfield office with the requirement to travel to and work from sites across the Southern Region the main duties of the roles include:1.Manage the compilation and implementation of the Regional Customer Care Programme including customer satisfaction surveys and the organizing and facilitating of internal and external workshops. Assisting with other Regional Customer Care operations as required.2.Conducting face to face interviews with client and consultant representatives in order to obtain specific and detailed feedback on all aspects of our performance. This information is to be communicated to our teams and action plans formulated. The objective is to continually improve our operations for the benefit of all our customers. 3.Manage the preparation of company literature including project profiles, Customer Care profile/reports and national publications i.e. Work Experience Profiles, Specialist Fields, Regional Profiles etc.4.Manage the compilation of pre-qualification documents and ensure compliance with Company National standards. Assist in the compilation of tender submissions insofar that all documentation complies with Company National standards.5.Manage the Regional Customer Care co-ordination of Data including BSRIA benchmarking software, Customer Care Database, Fact File, Workshop Database, Pre-qualification Database, Client Contact Database etc.6.As above manage the coordination and analysis of Regional Customer Care Data by monitoring Customer Care feedback/KPI's via BSRIA software and produce reports/graphs for management at all levels from Project Manager to the Company Operations Board Directors.7. Maintain documents, records and files for the Regional Customer Care programme in line with the Company national standards and requirements.8.Working with the Regional Director and Operations Managers to manage and assist with Internal Customer Care via newsletters, coffee mornings, induction workshops, departmental workshops, feedback forms etc.9.Where necessary attend seminars for Networking groups i.e. BSRIA, Customer Services Network etc.10. Work with the Quality Assurance Manager to ensure Regional Customer Care procedures are in line with the Company standards and set appropriate objectives for managing continuous improvement. 11.Assist the Regional Business Development Managers with regards to preparing sales and marketing literature as and when required.In exchange for relevant experience and commitment to our business, we offer an attractive remuneration package including Company Pension, Company Car & Medical Health cover.
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